BAD BAD CUSTOMER SERVICE.

I am a New client who called in yesterday 28-11-2019 for a New Tracker to be installed in my car before collection today 29-11-2019 was advised a Technician will be at the dealer @ 8am I called the Company @ 10am following up spoke to Noluvo she promised to call me back after she had spoken to the Technician I am still waiting for the phone call an Hour later...AM I CHOOSING THE TRACKER COMPANY OR.......