Bad bad bad.

I am so sick and tired of Cartrack becoming a cash milking company. Sick of tired of them not knowing what the next department is doing. I have been to all departments and I have to start over once and again. I referred a customer to Cartrack and my premium for one car was paused for 3 months as per the campaign. My next debit order is supposed to be in January. My 2nd car is paying normally. On November the 11th I was double debited for the one car that is paying. Reached out to Cartrack WhatsApp team and I was told that the matter will be solved. After few days I followed up and the person didn't seem to know what I was talking about even though evidence was there. After multiple followups I was told that the extra amount debited will not be reversed but will be utilized for my December debit order. I was happy with that and I waited till 2 days before the debit order date and I reached out to WhatsApp team. I was told there was no arrangement made and I will be debited as normal. The team couldn't even trace my extra amount. I called and I spoke to Busisiwe Mnisi who checked and told me that the extra money is there just the arrangement was not authorized. She then told me she have authorized it and I will not be debited for the month of December now guess what. I woke up on Saturday and the debit order went off. I am so ****ed. This service is ridiculous.