BAD BAD AWFUL TERRIBLE SERVICE

Dear Cartrack Your sales team phoned me for over a year begging me to sign up, which I eventually did. I have a 3-year contract with you, awesome! I bought a new car, and I phoned them last week Tuesday to do a deinstallation and to fit that unit into my new car, they said it would cost 870 to do which no problem you took the money off my account straight away! Over a week now and nothing has been done to get the work sorted out always excuses we phoned the dealership where my car is, and they don’t answer! It’s over a week now! I phoned again this morning and no concrete answers as to when this will be done! My new car is now sitting without a tracker, and my monthly debt order just came off! How awesome is that???? I want a unit fitted into my car and you will not charge me an extra 600 because you Cartrack cannot retrieve the other unit from my old car! If this is not done, I will start processing's with the ombudsman and I will cancel my contract with you and I won’t pay the 3000 that you told me I need to pay if I cancel! This is unnecessary b.s DO YOUR JOB; I am a paying customer even though I’m not getting the service I paid for!!!! I want this escalated and sorted out this week! I’m done playing little phone games with your call center!!! My phone number is 0*********(phone me to sort this out) ASAP PS if my car gets ****** and my insurance doesn’t pay out due to it not having a tracker YOU WILL BE LIABLE FOR ALL COSTS INCURRED!!!!