Bad after sale service.

Prior to this issue. It was all good, good service, good communication, good experience.

But recently.. wow..

Story. My merc had an issue with the tracker.. (I was told by Cartrack) The tech claimed they came through. No update.. I left my business and went to wait for them, they didn’t come through. Said they’ll come again.. didn’t pitch up at all.

Now the fault is that the tracker doesn’t show the whereabouts of the vehicle active. It just shows it’s at home. Parked.

However the vehicle is driving around.. far distances.. For heavens sake ( it came to my work and back, but still showed it was parked in my garage at home)

Reported to Cartrack.

Not only was call centre lady rude. I was told, “drive it for 20 minutes it will show up on the app.” The literal logic of that sentence. Told her I’ve done that, prior. Was told, ”are you listening to me?”

Which is complete BS, so I cut the call because of the rudeness.

Currently it’s been driving around .. and nothing changed. Same story shows it’s parked in the garage on the app, but meanwhile it’s in Boksburg.

You need to replace your faulty tracker. Or you can cancel the contract on all 4 vehicles together and I can switch to tracker or netstar.