Bad

Since no-one replies to mails sent to you I will try it through this platform: I bought a vehicle, and as part of the deal, a Cartrack unit was installed. The dealer assured me that CARTRACK would contact me to confirm if I wanted to continue with the tracking contract. Did they? Of course not! Instead, they sneakily loaded a debit order onto my account without my consent. I immediately declined the charge on Sunday.

Then, on Monday (3/2), a woman from Cartrack had the audacity to call and demand to know why I hadn’t paid. I explained that I never signed up for anything, and she casually said she’d inform cancellations. Then, on 4/2, someone from "retentions" called and admitted that Cartrack had completely failed in their responsibility to contact me. And yet—despite acknowledging their own incompetence—they still expected me to pay for a notice period!

To make matters worse, instead of owning up to their shady business practices, they tried to shift the blame to the dealership, claiming the dealer should have gone through the T&Cs with me (immediately after admitting they were at fault and apologizing for the company)

I never gave them permission to deduct money from my account, so I’ll be speaking to my bank about their unauthorized debit order. Just because the dealer installed their unwanted tracking unit doesn’t mean I needed or wanted their service. CARTRACK failed to do their job, yet they expect me to pay for their incompetence? Absolutely not. I did not even get an Invoice they just tried to start deducting money without an invoice / contract is that even legal?

Oh, and one more thing—do not call me again. All future communication will be via email.