Awful service - selling empty promises

I called Cartrack to test the unit on Monday 8/7/19 after someone tampered with the rear door on my car. The call centre agent said she couldn't detect my car on their system and transferred me to book a technician for a repair. Now this is really alarming because it means they aren't even aware their units are not working. It means theres no diagnostics. It also means if I got hijacked or my car ****** that cartrack unit is useless so I was paying money for nothing every month. Today I called again to enquire when the unit will be repaired. I must also add I signed up for an extended warranty on the service. A technician wasn't booked. The first person I spoke to Precious couldn't give me much information and transferred me to Musa in the technical department who wasn't much help either - he tested the unit and said he can't pick my vehicle up on the system- that's just pointless because that was already established on Monday. I asked him why a repair wasn't booked on Monday when I first called and he asked me who I had spoken to so I asked him if he can't see that from his system - clearly not. He said he can't tell me when a technician will be booked because he's in Jo'burg - what??? That's ridiculous. So I wanted to know how long the unit wasn't working for because I wanted a credit for all the days it wasn't working. He said he'd transfer me to the control and I was promptly cut off. This company is awful. From staff who don't care to units that do not work. If you have this in your vehicle, it only can help you if it works, otherwise you're *****ed. The sad thing is this company cannot be trusted. I wish I had paid the extra money and went with Tracker instead.