Awful service

I am really not happy with the service from Cartrack. I received an SMS saying I qualify for 50% (overdue was R2088.18) discount if I settle my account. I called Viljoen Attorneys and spoke to Robert Khunjwa who gave me a settlement amount of R1044.09 plus R10.00 debit order fees which made it R1054.09 (I have email from him as proof). On the 07th of October that amount went off, but to my surprise it was I still owe R1045.00. I called in the contact centre 2 days ago and was advised they will do a journal to credit the balance which is still not done. This is frustrating because no one knows when this will be done except being told of a request that has been forwarded to accounts. I need this to be balanced ASAP because I sold the car and anytime the car can be purchased by someone else so it is still at the dealer so de-installation and re-installation to the new car cannot be captured with this outstanding fee. I want to arrange for de-installation and re-installation. The car is in Eveleigh car sales in Boksburg. Their number is *** (Annamarie or Richard) you need to arrange to go through to remove the tracker so that you can install it in my other car. Address: 623 Trichardt's Rd, Boksburg, Johannesburg, 1459