Awful and Dissatisfied Experience with Car Track South Africa

I would like to formally express my dissatisfaction with the service I received from CarTrack. I app**** for the installation of a tracker device and dash camera in my 2017 Kia Picanto. Unfortunately, the experience has been disappointing from the outset.

On the day of installation, I had to make several calls at my own cost to locate the technician, and I even had to provide a live location because he was unable to find my address. After the installation, I encountered ongoing issues with both Camera 1 and Camera 2 not recording. When I ran out of data, I contacted the Call Centre for assistance. Although the agent attempted to help, the data did not reflect, and I was advised to log into the website and load it myself.

On Wednesday, 10 March 2026, when I called to cancel my contract, I was informed that I would be liable for a cancellation fee of R2,600. I again had to use my own airtime to make multiple calls, and by Thursday, 11 March 2026, I had run out of airtime due to the number of follow‑ups required. I reiterated that, in terms of the Consumer Protection Act and the applicable cooling‑off period for new contracts, I should not be charged a cancellation fee.

On Thursday, 12 March 2026, I called again to follow up on the technician who was scheduled to deinstall the dash camera and tracking unit. I had to use my company phone to reach the Call Centre and once more had to make several calls to obtain an estimated time of arrival. I was also advised that the debit order would not be refunded and that I would need to reverse it myself.

Overall, I feel that the level of service I received was far below acceptable standards, and this experience has left me extremely disappointed. Based on this, I will not be recommending CarTrack to family or friends.