Avoid Cartrack’s horrible service at all costs!

If there was a zero star, this would be more fitting for my experience with Cartrack. If you don’t want endless headaches and unnecessary waste of your time - stay away from this company! The only time you get anything resembling good service, it’s when they are trying to trick you to take up their package. A technician was assigned to install a tracker on my new car on the 13th of June. Their technician, Mogamat, never made it on time for the appointment and offered no apology. That should have been a clue that I’m dealing with a horrible group of people. Anyway, he was done 3 hours later, after having to call a colleague to help him as he was obviously struggling with something. The very day he left, my car’s alarm started randomly going off while the car was parked. This went on for the whole evening and I sent Mogamat a WhatsApp message letting him know of the issue. He promised to come on the 14th to fix the issue, he did show up but after an hour or so, he announced that he’d failed to fix the issue and had opted to disconnect their tracker. He promised that he’s send his superior to diagnose the issue on the 17th as he didn’t work over weekends and holidays! The nerve! Needless to say, I haven’t seen or heard anything from Mogamat or his superior to date. All I was hit with was a debit order deduction which I reversed and since then Cartrack agents are calling me daily to collect the money I owe! I have been repeating the same story daily to each of them that I refuse to pay for a service that I haven’t received. To add salt to the would, the alarm issue still persisted so I had to take the car back to Toyota. As I type this, on the 26th - my car has been booked overnight to try to diagnose what exactly this Cartrack agent did to my car!! This is such an inconvenience that I have to thank Cartrack for. No word from any person from Cartrack to date - even after telling all their agents what had transpired. They’ve resorted to sending me texts, emails, WhatsApp messages and annoying calls, only to enquire after their money. They have no idea where my car is by the way, as they can’t track it. What exactly should I be paying you for Cartrack? Each day, I feel like I dealt with a ****mer than a legit company. They won’t get a cent out of me, that’s for sure! And I will tell anyone who cares to know to stay away from this company.