Avoid Cartrack! Unauthorised debits and total silence from their CEO Escalations team (Koena Lebogo)

I am writing this out of pure frustration. After constant billing errors, I formally cancelled my debit order authority with Cartrack on 01 April 2026. I was very clear: no more money was to be taken from my account. Despite this, Cartrack has continued to dip into my FNB account as they please. What is even more shocking is the total dereliction of duty from the CEO Escalations department. I was told that escalating to the "highest level" would get this fixed. Instead, it has been a black hole. I have sent multiple follow-ups and set deadlines (April 3rd, 9th, 10th, and 17th), and the CEO’s office hasn't lifted a finger to stop these unauthorised charges or even reply to my queries (p. 1). The reality of dealing with Cartrack right now: They ignore instructions: Even after being told in writing to stop, they keep taking money (p. 1). No Executive Accountability: The CEO Escalations team is completely MIA. They don't respect their own deadlines or customer rights (p. 1). Financial Stress: I’m left dealing with bank charges and the hassle of reversing debits because they refuse to do their jobs (p. 2). I have already involved the Motor Industry Ombudsman and the Consumer Goods & Services Ombudsman, as Cartrack clearly has no intention of resolving this internally (p. 1). Save yourself the headache and go elsewhere. If their executive team can’t be bothered to respond to a serious complaint, nobody will.