Avoid Cartrack - *********** and Unreliable Service

I recently had a terrible experience with Cartrack, and I feel compelled to share it. Last week, I called their call center and spoke with three different agents, requesting to cancel a change in my tracking device. The device was supposed to be moved to another car, but after reconsideration, I decided against it. I was initially charged R850 for this change, so I opted to transfer the device to someone else instead.

Knowing Cartrack’s history of disregarding customer concerns, I explicitly asked them not to process a debit order on my account and to cancel the pending transaction. Two agents assured me they had escalated the issue to a supervisor, and it would be taken care of, yet no confirmation was sent despite my insistence.

Fast forward to the weekend, and they went ahead and debited my account anyway—without my consent! Thankfully, the debit order bounced since I don’t get paid until the 25th, but I’m appalled at how they could proceed with this payment despite my clear instructions.

This isn’t the first time Cartrack has shown complete disrespect for their customers, and this latest incident only solidifies how consistently terrible their service is. At this point, I’m done with Cartrack. Even though it will cost me over R2000 to cancel the contract, I’ll gladly pay it just to never have to deal with them again. I will also make it a point to warn others about how *********** their staff is and how unreliable their services are.

If you’re reading this, do yourself a favor and choose another company. Cartrack is not the one.