AV0ID AT ALL COST

I recently ended my contract with Cartrack after my vehicle’s engine seized, and the entire experience has been nothing short of appalling. Just to cancel the contract took 30 minutes and five separate phone calls — and that was only the beginning of the nightmare.

I was informed of a cancellation fee and agreed to pay R870.00 for them to remove their unit. Fair enough. But this morning, without warning, Cartrack helped themselves to an additional R850.00 and a shocking R2 258.75 from my account. That’s a total of R3 978.75, much of it completely unauthorized.

This company clearly has no respect for its clients, their time, or their bank accounts. Their communication is poor, their processes are exhausting, and their billing practices are downright unacceptable.

My advice: Stay FAR away from Cartrack. I authorised a single cancellation fee — not almost R4 000 for the “privilege” of ridding myself of this company. I will be taking this matter further.

If customer care, transparency, and integrity mean anything to you, look elsewhere. Cartrack has shown they value none of these things.