Authorized debit order

I've been calling your call center spoke to few people i was put from pillar to post firstly i spoke to Gomolemo, Sabelo Sithole, Busisiwe and today i spoke to Thembilihle non of then was able to help me your company comes to my account and debit as the want and with the service am getting am starting to think what will happen in an even should i need emergency assistance with my vehicle