atrocious service

Last year I decided to join cartrack which was the worst mistake of my life. The sales consultant never asked me if I was with King Price insurance so that I can get a discount. I never knew that car track and King Price were partners. Surly it's the sales team to ask questions when joining, it's to hard to ask questions these days as all they want is the business. When I bought a new car I had to phone my insurance which was King price and they told me about car track. I then called in and ten people couldn't help me. I then send an email only getting a reply this week then getting told that the insurance department needs to call me. This is all unacceptable. I honestly want to.cancell and go to.a reputable company. I've never experienced such shocking service all around. I send please call me no call. It's says 24 hours it's almost two weeks.