TV
Tanya V

1 reviews | Active since Oct 2015

01 Mar 2024, 10:51

Assistance little to none!!!!

THIS IS CARTRACK - PLEASE READ

1) I have 3 vehicle with cartract installed. 2) My NP200 was almost ****** a year ago - ignition was badly damaged but they could not get the bakkie out of the yard. - No notification from Cartrack. 3) Also the cartrack shows that the vehicle has been at the same address for 164 days NOT TRUE 4) I was told that you have to call in every 3 month to test your units and that it is not cartracks responsibility!! 5) Ive been trying to resolve this for months. I changed by bank account and my debit order unpaid. Wow the same day collects started calling me 2, 3, 4 times a day.

Its amazing how they chase to payments BUT when your account is up to date and you need customers service - you only get to deal with arrogant unhelpful agents.

0
Replies (2)
Cartrack
Cartrack's reply01 Mar 2024, 11:10
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards,
The Cartrack Team
TV
Tanya V's update19 Mar 2024, 11:06
Reviewer Update
I've now send 2 emails to Lyle Botha to call me and still waiting.