As useless as they come!!

You people continue to deceive me, you call me yesterday as though you want to resolve the matter and tell me to allow the technician to check if the problem is indeed with the unit since it was draining my battery even after telling you multiple of times that I do not want a new unit I want the faulty unit removed and not replaced or repaired you tell me to get it fixed and let the technician confirm the fault in the one I had been complaining about from the 2nd of June and you people ignored me until I had to drive to you head office on the 13th only then you decide to assist? What nonsense service is that for a tracker company?? Send me my log book from the 1st of June 2025 to the 2nd of February 2025 and you tell me why I should be paying a cancellation fee for a unit that never worked, your technician told me that, that unit was faulty he doesn’t even know what’s wrong with it, tell me why you think it’s okay for you to even think I need to pay for a cancellation fee when I’m forced to cancel because of your very poor service? You didn’t meet your end of the deal when I did, do what you may, since you want your unit in my vehicle I will keep it in there, I will block your debit orders, I will not be bul**** by you, according to you my car has been on the R55 for 16 days yet you don’t even bother to call me to find out why I’m in the middle of nowhere for 16 days

Don’t tell me that, the tracking unit in my car was installed on the 12th of June 2025 after telling you people multiple of times that, not having a tracker is affecting my insurance cover. I got the other tracker 10 days after you did not assist me, 8am on the 13th of June 2025 I was at your fitment centre telling your technicians to remove your faulty unit of which in the afternoon your technician confirmed it was faulty now he is saying it is not, then why did he replace a unit that was okay? Luckily because I knew I was dealing with ****** I recorded your technician when he told me this, this morning I asked your customer service consultant to send me my log book to prove that you indeed the tracker was working from the time of installation 1st of February 2025 to the 2nd of June 2025 and guess what?🤣🤣🤣🤣no data!!! What exactly must I pay cartrack for? I’m cancelling because you were not rendering the service I had been paying for, not for fun, you people want to be begged for service now I can only imagine what could’ve happened had my car been ******, your service is disgusting!

Battery notification I had been getting from the 2nd week of May and BMW can provide me with these stats, the new tracking unit was fitted on the 12th of June do not hide behind your thumbs, it’s your unit that was draining my battery not the new one, just take out your unit from my vehicle!

And if there was nothing wrong with your unit why did you remove the one that was there and replaced it with a new one? Why fix what’s not broken? I have a recording of you technician by the way I want you to push me far enough so I can prove that you people are *****sters

Continue defending your incompetence, I have all the time, but I won’t be paying you

You are failing to provide the promised service, you breached your contract