Arrogant consultant - Extreme service failure

I have been with car track for many years and the service has always been great which is why I patronized and remained loyal to the brand. Post my conversation with Simphiwe Ngcobo this morning at 11am, I was left disappopinted. I called regarding the debit order which went through on Friday the 18th which was not supposed to be. I had a conversation with Cartrack in the past that if the debit order date falls on a weekend they should debit the following Monday. For some reason this was not the case with this past debit order. A returned debit affects my credit score both internally with the bank and externally as I use a cheque account. When I spoke to Simphiwe Ngcobo, he was arrogant and not willing to listen to my concern. He never at one point showed empathy, I addressed the issue with his non empathy and he continued to be arrogant. Post this service failure I am shopping around for a service provider that understands my needs and concerns.