ARROGANT AGENT/ APPAULING SERVICE

I am disgusted by the service I received from one of your consultants last week. I called in to enquire on increased monthly premium and all I got was a stinking attitude, the lady I spoke to was very arrogant and kept speaking over me and when I asked questions I was told that's how it is and that is how CARTRACK works, I am really considering on cancelling the stupid contract I have with you as I feel that some of your staff think they doing us a favour by answering the call in the call centre. I hope this gets to the management team so that they have an idea of how bad the customer service is that the client are receiving.