ARE ONLY FOR MONEY AND NO SERVICE - A *****

In August 2017 I discovered when I logged on that their system was not showing the correct position of 3 vehicles. I have 4 vehicles covered by them. I hadn't logged on for a while so I double checked if it was giving me live interaction, I further logged out and logged on again.

When I looked closer, I noticed that the mileage reading on 2 vehicles was on one 8000km less than actual and the other one was just over 4000km less. I called them to test the equipment and I was given incorrect locations, same as I was reading. Their units had not been working on the two cars for a long time and they never picked it up.

They came up with an excuse that the units' warranty had expired and they needed to be repaired at my cost, whereas they have been debiting my account all the time but their units were nt working. Why didn't they pick up that the units were faulty?

I could pick up the third vehicle because it was fitted with a different unit, with which only they could locate the vehicle. That was not what I had ordered. They came to fit a wrong unit on a vehicle after they had been booked 5 weeks earlier. Why would I have 3 vehicles with the same units and one different? They promised to replace. That hasn't happened.

Eventually in October, a Technician came to do repairs at no cost to me, but said he could only work on one vehicle and the other one should be rescheduled. After 4 days, that unit also packed up and I notified them. They further sent me a blank attachment, supposed to be a report on repairs carried out. No further schedules for repairs of my vehicles. Nothing has been done to date. I have requested that they stop the debit until we resolve this issue, they didn't stop the debit order. I must now return the money every month they have debited. Now they are sending me notices that my payments are behind.

Suddenly after all, probably because of returned debit orders, the accounts manager writes to me. He states I must pay R1700 per vehicle to cancel but he cannot tell me for how long I have been paying for a service not rendered.

They have also sent me some conflicting reports. I do not know what an accounts manager has to do with systems, now that this one sent attachments of the tracking live and promised to teach me too. I would have expected the fleet manager to be more involved and now the reports are in conflict.

Be careful. I wouldn't recommend them to anyone. They are a huge *****.