Appreciation and constructive criticism

I appreciate that my issue was resolved within two days after posting on Hellopeter — I’m grateful for the assistance. However, I’m disappointed that I had to resort to this platform to get help in the first place. As a paying customer who has been with Cartrack for over 3 years, I believe support should be easily accessible without needing to escalate publicly.

It seems the scheduling department may need serious attention, as that’s where most of the delays and frustrations come from. I understand that sales are important, but once we’ve invested in your product, aftercare and customer service should be just as much of a priority. Please don’t mislead clients during the sales process only to neglect them afterward.