Appointment not kept

Appointment scheduled for 8.00am thus morning, public holiday and SMS confirmation received. At 8.20 i dialed the call center, spoke to Princess, she transferred me to a line that no one answered after almost 10 minutes of holding on. It is now 08.44 , still no technician. It is a public holiday and my time should also be respected. Not a good start to the relationship Cartrack!