NH
Nomthandazo H

1 reviews | Active since Dec 2019

05 Dec 2019, 23:26

Appauling Experience With Car Track

I have received the worst service at Car Track. I am a first time buyer so my broker advises me to take car track, i'm like okay since I didnt know much. Days Before collecting my car , I tell one of your call centre people that I will not be using car track as my insurance is providing a tracking device. My broker sent an email to inform them guys that I will not be using them. I had an appointment for fitting with my insurance. So you they contact me and say booking was arranged to fit my tracker of which was arranged with my insurance so i thought its the people from my insurance since i had a booking with them not you guys. I had left my car at home with my parents so that they can allow the people sent by insurance to fit the device. Your people get to my house and fit the device when i have told them that i will not afford to pay them and the insurance so ill use my insurance tracker device.. Since i have been calling in from October to try to sort this out but i have never ever got any joy....

First time buyers please be very careful with people that call you from car track, they will fit a device by tricking you into thinking that they from the insurance and want you to pay them R2000 for them to remove it. I will have to warn first time buyers as they are taking advantage of them.

I just want their device removed from my vehicle asap!

Nomthandazo Hadebe

0
Replies (1)
Cartrack
Cartrack's reply06 Dec 2019, 06:50
Official
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved. 

Kind regards 

The Cartrack Team