APPALLING SERVICE EVER

I have to say ,I am very shocked at the appalling service that I have been receiving from Cartrack. We have been a long-standing client for a good couple of years and have been religious with our payments .We recently had one our fleet vehicle ****** over a week ago .The vehicle was not recovered as yet , and we have been begging for feedback daily .No footage has been released to us as the vehicles are kitted with camera units provided by Cartrack themselves. The dedication to close this deal with us was very passionate ,however now that we require action for the purchased service ,nothing is being done.

I shudder to think of the dedicated call centre agents making calls every second to poor unknowing clients. Cartrack is very passionate about sales but drags their feet when it gets down to delivery. Your communication skills are discussing and very poor to say the least. I feel as though our company was just another sales target for them and additional number to the growing client’s pond. Please show some courtesy and have someone call me back with some sort of feedback or action plan