Appalling service

Called in to downgrade my package to Quick plus before installation due to misinformation regarding the Quick executive plus package benefits. I got through to Customer service who transferred me to Technical then transferred back to Customer service and spoke to Keo****tse, what she was telling me didn't make sense as I (the customer) would be the one to suffer financially and she didn't even sound interested in helping me, sounded bored if anything, I started getting upset and she didn't try to give me solutions that would benefit me as well and told me I should tell THEIR technician to stop the work, How??? who is the technician contracted to? I got so upset I requested to cancel the entire thing and she went straight to the verbal agreement of cancellation without trying to assist further. I was so annoyed by her I eventually asked for her Manager of which I was on hold for more than 15 minutes. Charles "Manager" eventually took the call and by then the technician was done installing the device with the package I didn't want, all they had to do was downgrade the package on their system but I got the run around. Sales is happy to sell and get commission by misleading info and as soon as you agree, no one cares about the customer it is all about the money. I called back later on as I didn't want to be responsible for paying multiple amounts to Car track for their mistake of misinformation. I was assisted by Lindleigh who was very helpful and gave clarity with calmness and maturity and went out of her way to help even sent an email in order to communicate with her until my issue is resolved as I would need to be credited for the pro-rata billed accordingly. People like Keo****tse are the ones that cry about not getting jobs and as soon as they get jobs they sabotage themselves and cry "Government" when they are stuck at home jobless, they don't appreciate the job that is so scarce in SA currently.