Appalling service

I was recently informed by my insurance company that they would no longer be paying for my tracking device and that as of March 2018 I would have to settle the acc myself. At first I was unhappy with this but I really didn’t have much of a choice because I needed a tracking device for my vehicle. I then spoke to a consultant from car track who quoted me R159 monthly for the device which I agreed would be fine and agreed to a debit date of the 15th of every month. A few days later someone calls me to say that they were now going to charge an amount of R189 for the device. I refused as we had already reached an agreement previously and they couldn’t now change the original quoted amount. After back and forth calls the consultant said he manager agreed to the original quoted amount. Fast forward to March 9th, Cartrack decides to debit my account for R159 ( 6 days) before the agreed debit date then a few days later for another R37.50. I called them to point this out and they agreed to fix my debit date because they debited because there was money in my account (this was their reasoning!) So disrespectful!!!

Anyway we agree that they would subtract the R37.50 from my next debit on April 15th, come April 15th and there was no debit done. I sent an email to their accounts dept and complained on Twitter. I then received a call from their legal dept. before getting into the conversation I had to give them 3 security clearances before starting, I did that. The gentleman on the phone then told me my acc was in arrears and that I had reversed many payments from October to December 2017 and I owed them R700 odd. I explained that it wasn’t possible because I had an agreement that my insurance would settle the acc with them while I would only take the acc in March 2018. After 20mins of arguing the gentleman mentions the car registration after I had said that I doubted he was looking at my acc because he had earlier quoted the wrong physical address, he then realized it wasn’t my acc details he had in front of him. I must say this experience was very unprofessional and an absolute waste of my time! This company has internal issues where depts do not communicate well and they then call clients talking about other clients accounts! This is really unprofessional.