Appalling service

<p>On the 14th of April 2016 when my car alarm suddenly 'went-off' while my vehicle was parked,I called Cartrack to enquire</p> <p>if they had perhaps picked up something percu**** on their end that could have triggered the alarm.</p> <p>I spoke to Melusi who confirmed that he " could not locate my vehicle" at all.</p> <p>The consultant confirmed that there was a note made on their system stating that their device is faulty is faulty</p> <p>and that it needs to be repaired.He confirmed that they last located my vehicle in May 2015.</p> <p>When I asked why is it that when Cartrack was aware that theit device is faulty and dysfunctional,therefore it</p> <p>obviously does not serve the purposed of tracking my car,why had I not been informed of this-the consultant could</p> <p>not give a reason.So in essence for over 10 months I have been driving around in a vehicle that I believed</p> <p>they were tracking ,while they knowlingly were not tracking my vehicle.Every month without fail this entity</p> <p>was debiting my bank account for a service that they knew they were not rendering to me.</p> <p>This entity has in essence placed me in financial and personal risk.</p> <p>My agreement with my insurance is that the vehicle must be tracked at all times-something that Cartrack has blatantly</p> <p>undermined.I have spoken to 3 consultants and 2 team-leaders (one of them I believe is named Mosheera)at Cartrack from the</p> <p>14th of April 2016 to date,all they tell me is "I can't locate your vehicle",one team-leader promised to escalate the matter,</p> <p>but to this day I have still not heard a word from anyone at Cartrack. (I'm still sitting with their faulty/dysfunctional</p> <p>device that's serving no purpose in my vehicle).</p> <p>On 11/05/2016 I sent a complaint to their complaints line ('***') and that too has</p> <p>yielded no results/response from Cartrack.Cartrack has done an epic job at disregarding their obligation to track my vehicle.</p> <p>Cartrack has shown absolute disregard for the safety and value of my vehicle.</p> <p>The words 'arrogance' and 'blatant disregard' do not begin to describe Cartrack's attitude in this matter,</p> <p>these words do not do justice to Cartrack’s 'lack of urgency and lack of service', brand new words have to be created to</p> <p>describe what I've encountered in my dealings with Cartrack.</p> <p>The word 'Appalling' would be just another understatement.</p>