App not working, car position not updating - call centre informs me I must pay more for this

<p>When I got my current car in March 2017, I called CarTrack to get the best possible solution for tracking my vehicle and being able to monitor its trips and pin-point current location. I was presented with a few offers and ended settling with the most expensive of their products for private individuals (Quick Executive Plus). And have since enjoyed being connected to their app and being able to login to their website and get exact locations of vehicle. Now, the app nor the website do not give me current location. When I called to enquire about this, their call centre agent tells me that I have to take a Fleet product to get these services and that I must have received them in error previously.</p> <p>If a product that costs me R240 per month cannot give me instant position through the app and web, why am I not on the R99 plans at MixTelematics, Netstar or Tracker as they provide exactly what you provide but cheaper. Please sort this madness out</p>