App giving misinformation, Call Centre Agent not helpful

I have a problem with getting the correct information on the app. The app was giving me misinformation indicating that my vehicle is at a certain address moving, when the vehicle is stationary in my garage. When I called the Control Room, not the Agent saying my car is moving in the Western Cape when I reside in Gauteng (for your reference, my car has never been to the Western Cape) - the moment he noticed I'm asking a lot of questions, he hung up on me. My question is, if this was an emergency was Car track going to respond like this to me? With this said, I don't recommend car track and I'm changing to another tracking company.