*********** Aphiwe.

On Friday the 28th Feb 2025 car-track installed a unit to my vehicle which enables a start prevent. However when I initiated it, it did not initialize. I then called them to inform them about the matter on Friday the 07th March and; they've advised that they will schedule for a technician to come have a look within 24 hours. But, until today the 12th March no one called or anything. So when I called them today. Aphiwe answered from scheduling and told me that there is nothing he can do and that I have to be sent back to customer care to be flagged then get assistance. I mean why must I be sent from post to post when they can just send a technician to have a look at the unit. So when I asked Aphiwe to transfer me to their manage/supervisor he put me on hold for over 25 minutes and the phone ended taking me back to the voice notes. I mean who does that. Aphiwe is *********** and Car-track just cant do their due diligence to think I've been with them for over two years.