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Dear Cartrack, I have tried a numerous times to get the installation team to do a re-installation on our new car! Since we phoned the first time they scheduled a re-installation at the dealership and the technician actually pitched up, but unfortunetely his "Cartrack" vehicle got ******.... you know when this happened hey? Since then we phoned weekly to get an update on when the re-installation will happen, sadly NO COMMUNICATION recieved!! In the meantime there is a deal signed on our old vehicle at the dealership and that vehicle is sold, with our tracking unit still installed!! You already took your re-installation fee, but we still dont have a tracking unit in our new vehicle!!! Will please be so kind to let us know when you will be able to install our unit that we already paid for, and that we paid a whole month installment for a product that we dont have. I thank you in advance....