Another appointment missed. Another broken promise. Absolutely unacceptable service from CarTrack.

After publishing my previous HelloPeter review regarding CarTrack's unacceptable service, I received several apologetic phone calls from their representatives. I was assured that the matter would be addressed and that steps would be taken to rectify the ongoing issues.

An appointment was subsequently arranged for today, 31 October 2026, at 10:00.

And once again, CarTrack failed to pitch up.

Not a technician, not a phone call to advise of a delay, not even the courtesy of communicating that nobody would be attending. Absolutely nothing.

Let that sink in. After a public complaint, multiple apologies and assurances that things would be handled differently, CarTrack couldn't even honour the very next appointment they scheduled themselves.

This is no longer an isolated incident or a simple administrative mistake. This is a recurring pattern of incompetence, poor communication and a complete disregard for their customers' time and businesses.

I've been trying to get recurring issues with their services resolved for approximately TWO YEARS. I've experienced unanswered emails, dropped calls, excessive waiting times, missed appointments and, most recently, the theft of tracking equipment from one of my vehicles following a break-in, with the subsequent failure to properly notify me of the incident.

The financial and operational consequences of these failures are real. My trucks are business assets. When they are unavailable, when security systems don't function as they should, and when scheduled technicians simply don't arrive, my business suffers.

I am paying CarTrack every month for a service that is supposed to provide security, reliability and peace of mind. Instead, I find myself repeatedly chasing them to deliver even the most basic level of service.

How many apologies, missed appointments and broken promises must a paying customer tolerate before CarTrack takes responsibility?

I am no longer interested in another apologetic phone call or another empty promise. I want accountability, a proper explanation for these repeated failures and immediate action to resolve the outstanding issues.

To anyone considering CarTrack for their business fleet, I strongly suggest looking carefully at the level of service you can expect once you've signed up.

CarTrack, my business profile is ***. You have all my details. You know exactly who I am and what the outstanding issues are.

It's time to stop apologising and start delivering.