Annoying Service and Incompetence by the Cartrack collections department

I am extremely annoyed by the lack of incompetence regarding the record keeping of client communication within Cartrack. it is now extremely annoying that I get multiple calls daily clarifying the same information.

Earlier this year in an attempt to cut down on costs I sold one of my vehicles which happened to have a tracking device fitted with them. to my surprise I later on received communication after cancelling the tracking services due to selling my vehicle in an attempt to cut down costs and was told that since it was still within my 3 year contract period with them and was told that I would be liable to pay R2500 cancellation fee of which I did not understand however I agreed to pay in smaller amounts monthly until the month of August I was offered to pay a settlement with a 30% discount of which I then paid the amount however, to date I still get those annoying calls multiple times a day and recently a call and an email from another 1 of their representatives demanding the balance of 30%. Furthermore, I also got a call from their lawyers threatening me, Is this how Cartrack tricks their customers or is there something else at play that I am unaware of?

I am now confused as to what is happening and why my details are now handed over to lawyers while there have been monthly payments until I was offered a discount? and there are proof of payments issued to them? This is now a serious concern as it will now affect my credit record if not resolved within their internal personnel and my details are removed from their customers owing.

If I had known that I would be dealing with such disgusting incompetence I would not have installed their unit in the 1st place and definitely not going to fit their device ever again.

If you want peace in your life, I highly recommend that you stay away from their device.