1 reviews | Active since Dec 2014
Annoying Arrears calls
I had cancelled my contract about a month or two ago. Before then, I reversed two debit orders because I was not happy with the deduction amount because I was charged three times the agreed amount for the roadside assistance. This information I got from them. Since then, I have been getting calls on my overdue payment (reversed debit orders) which I have responded that I am willing to pay provided they clarify and give reasons why I was overcharged. I wrote to them on their WhatsApp page three times and they have not responded. I have emailed to them at least twice and they still have not responded but instead, they just keep calling me for the erreas... I have been explaining the same matter to them and I was told they have escalated it and yet, I get the calls.
The second issue is that I was blacklisted by them for non-payment, fair enough I guess, but I have since paid the overdue amount and yet, I was told that they need about 1800 rands to clear my name and also, if that is not paid, my vehicle will not be recovered unless I pay, ... check this out, 25000 rands. 🤔
These are the two reasons I decided to quit them and they have demonstrated that they don't care because they have not had the audacity to respond to my query... perhaps they will, who knows.
Should any of the Cartrack membered decide to respond, or your automated system, please do. It respond by
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards The Cartrack Team
The Cartrack Team
The Cartrack Team
Thank you for bringing this to our attention.
Your review has been sent to the relevant department for further investigation and we will contact you shortly.
Kind regards,
The Cartrack Team
Thank you for bringing this to our attention.
Your review has been sent to the relevant department for further investigation and we will contact you shortly.
Kind regards,
The Cartrack Team
