********* and unprofessional behavior

The accounts department is a *****. I got an sms that I missed my debit order which was for the 26th but cartrack went to debit my account the day before and obviously there were no funds. I reach out to their WhatsApp number and I am told my account wasn't paid and they sent me a link to pay now and I did exactly that. Few minutes later I receive a message saying my account is up to date. 2 days later I get a call to say my account is in errors and I should pay R59 and after a long argument with the gentlemen I was speaking too I agreed to be debited R59, later at night cartrack went and debited R118 which was not part of the agreement and I reversed it. Today again I get a message to say my account is in errors for R59 and whoever was speaking to me thru their WhatsApp chats is as much of a ***** as the company. I asked him/her to send me copy of my contract where it states that unpaid debit orders are R118 or R59. Cartrack is cheating us and this ********* behavior of them sating you need to pay R59 and then thy debit twice the amount is daylight ******* and not being honest with their customers. I am really not impressed with their ways of handling debits orders. This seems really ***** and I am not pleased at all.