********* and Inhumane Practices

I am writing to formally lodge a complaint regarding the *********, inhumane, and deeply unprofessional conduct I’ve experienced—and continue to witness—from Cartrack.

Cartrack’s consultants have demonstrated a shocking lack of empathy and professionalism. A client who lost their job due to injury rightfully requested to cancel their policy, as they were no longer in a position to continue payments. Despite the cancellation being processed, Cartrack later began demanding money from the client—completely ignoring the fact that the client is injured, unemployed, and the vehicle in question had already been repossessed. Yet, Cartrack insisted on payment for a unit installed in a car the client no longer owns.

This conduct is both unreasonable and exploitative.

Unfortunately, I speak from personal experience as well. Cartrack subjected me to a similar ordeal. Despite multiple attempts to cancel my policy, the process was deliberately dragged out for nearly 12 months. It was only after I exposed the situation publicly on HelloPeter that the cancellation was finally actioned. Prior to that, I was threatened with blacklisting even though I had followed the proper cancellation procedures.

Cartrack has made it abundantly clear that customer well-being is not a priority. Their focus appears to be solely on financial gain, even if it comes at the expense of honesty, integrity, and human decency. The treatment of clients is disgraceful, and the behavior of their staff reflects a systemic failure in customer service and corporate ethics.

This kind of conduct should not go unchallenged. I am requesting that this matter be thoroughly investigated and that Cartrack be held accountable for its repeated mistreatment