***** and Despicable Customer Service

I would give a negative star if allows.After having a tracker installed by Cartrack, my husband’s vehicle was damaged during the process. Double Debits & Unauthorised Payments continued going off my account despite me calling several times and clearly stating that I am not the account holder. Cartrack continued to debit my account, including an unauthorised amount of R2,650. I requested several times that no debits be made, emailed as well yet they still processed the transaction without my consent. Even after going to the bank to stop the debit order, the bank consultant verbalised that the debit was unauthorised.Cartrack had further debited my account again after visiting the bank.This is blatant disregard for my financial privacy and rights.My husband is met with rude and unhelpful consultants, and on multiple occasions, they have hung up the phone on him without offering any resolution.This experience has been beyond frustrating and feels exploitative. I expect a full refund, and immediate cancellation of any further debits to my account. Cartrack, this is no way to treat your customers. I urge others to be cautious before engaging with this company.