An unhappy client

I am so disappointed from the service i got this afternoon. I called Cartrack because they did not debit on the 15th of February 2025. I was assisted by Sandile Nkosi who told me that my account is in arrears with the amount of R95.59, he send me via SMS the company banking details and the reference number to use and ordered me to make payment today. I made a payment immediately after our conversation at 17:20. To my surprise my account was debited few minutes later at 18:25. I'm highly disappointed about this matter, considering that I am the one that contacted them and made them aware that my account has not been debited. Sandile Nkosi could have simple asked me to verify my banking details and proceeded to debit not order me to make payment twice.