EN
Eric N
1 reviews | Active since May 2017
09 Sept 2024, 14:47
Am paying every month for the service that is not rendered to me
Am testing my car devise and am told my contract is expired but am paying every month, and i don't know if its safe or not since they cant track for me. I've tried to call car track for several times and without help everyone put me on hold for more than 20 minutes ending up cut because of airtime and no one bother to call me back to fix their mess, how can I cancel the contract and not pay the termination fees
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Replies (2)
Cartrack's replyOfficial
09 Sept 2024, 14:50 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply09 Sept 2024, 14:50
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
EN
Eric N's updateReviewer Update
12 Sept 2024, 11:25I was called by Lesley Motlolisi to resolve my issues on Tuesday and promised to call me back on Tuesday after resolving my issues but still today am still waiting for him ,my worry is I don't know if my car is safe or not since it was duplicated with other car. I think Car track is not taking me seriously and am paying every month. Am spending a lot of airtime doing a follow-ups of someone who paid to do such job but instead am paying more that what am expecting to pay. if that car is not supposed to be there lets terminate the contract and i will see what to do.
EN
Eric N's update12 Sept 2024, 11:25
Reviewer Update
I was called by Lesley Motlolisi to resolve my issues on Tuesday and promised to call me back on Tuesday after resolving my issues but still today am still waiting for him ,my worry is I don't know if my car is safe or not since it was duplicated with other car. I think Car track is not taking me seriously and am paying every month. Am spending a lot of airtime doing a follow-ups of someone who paid to do such job but instead am paying more that what am expecting to pay. if that car is not supposed to be there lets terminate the contract and i will see what to do.