Am not happy

Cartrack offered me a discount and I paid the discount in full and after paying the discount I was still unable to use my services and I called them to inform them why am I still unable to use my services well i made payment.they said I should wait 14 days use my services And they did not disclose this to me . As we speak they're going to make another debit order from my account while I'm not able to use my app. This means I'm paying for nothing. They shouldn't have offered me a discount knowing that I'll be unable to use my App after making a payment. Unsatisfied with cartrack customer service