All time low service

Good day so a week ago we had endless problems with Cartrack to do a DE install and reinstall , after more than a week it happened and got promised all will be resolved and that they will make sure to sort the service out that i received. so there after i got told there be a debt order on the end of the moth of 3 amounts hat was as follow De install and reinstall R*** admin fee R*** and the normal amount of R*** but today i get deducted for another amount made contact with cartrack no one knows why or what that was for i cant talk to a team leader or manager because to they don't want to talk to clients . this level of service is the new low that i have experienced in my life. when they made mistakes and technicians canceled appointment i was not informed i had to call and ask were are we in the process. but after the job was done the phone rang for when we can do the deduction. its sad to see that client service is not priority but money is. im very unhappy the way this whole process went down and how the employees of cartrack throw one another under the bus and just say but that one or this one doesn't know what they are doing. we as clients need to be able to trust cartrack and feel save but im scared.