Accounts System Shockingly Poor - Constant Harrassment After Payment

While I have received fantastic service from Cartrack's customer service team and had a positive experience during the sign-up process, I am deeply frustrated with the company’s accounts system, especially within my first month of service.

When I signed up, I was informed that Cartrack could not debit payments from my TymeBank account, and was told that I could manually do a direct EFT each month, which I agreed to. However, after the initial sign-up, I received no communication about payments, nor did I receive an invoice via email, SMS, or WhatsApp.

On December 1, 2024, I received an SMS with a payment link, which I used to complete the payment on December 3 (albeit late, but the payment was successful).

Since December 4, I have been repeatedly harassed through calls, SMS, and WhatsApp messages claiming that my account is in arrears and that I still owe R329.00 – despite already having made the payment.

I have sent proof of payment multiple times via email and have been assured that the payment would be allocated. Yet, I continue to receive threatening messages, including one today warning that my account would be suspended, which would impact my vehicle cover. This is incredibly frustrating, especially since I have provided payment screenshots, both from my bank account and Cartrack's payment link, over 10 times.

At this point, I am seriously considering filing a complaint with the National Consumer Commission and possibly canceling my contract. While I understand there may be a system issue, this is not my problem, and I expect the harassment to stop immediately. I should not have to repeatedly prove that I have made my payment.