Accounts Dept suck, tracking is good.

WORST CUSTOMER CARE EVER. Been fighting since 21/11/2025 I gave instruction on 23/10/2025 to please move my debit order to month end. On 21/11/2025 the debit order was put through and bounced due to no funds. They informed me that my account was in arrears. I referred to the instruction to move debit order. It was moved to go off at end December, and I was asked if they can still put through the debit order for the arrears on 21/11/2025, remember ir bounced due to NO FUNDS on this day. I was the told to please pay arrears on 28th as we agreed on now today I find the tracking on my vehicles was stopped. Really can these people read and follow instructions?