LC
Linda C

1 reviews | Active since Mar 2014

18 Jan 2026, 12:34

*********** Accounts department lack of customer service

We are battling for 8 months now for cartrack to credit us the 2 months to honor their promise, when you refer a friend you get 2 months credit. After months of emails and phone calls nothing until we canceled the debit order. Then they could phone us! Still 8 months later no resolution! Their accounts department is non existing, lack of competent people!

0
Replies (2)
Cartrack
Cartrack's reply18 Jan 2026, 12:46
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team
LC
Linda C's update22 Jan 2026, 19:59
Reviewer Update
Still no resolution. Still being harassed by accounts department about the outstanding amount.
Incompetant and lack of trained staff.