UC
Ursula C
1 reviews | Active since Jun 2011
19 Mar 2026, 12:20
Accounts Department Can't Get Billing Right
CarTrack accounts department is about as efficient as a government department responsible for any type of service delivery! Beg them for invoices to pay for installation, beg for them to tell you why they have not deducted the debit order...... the silence.... deafening! After glowing service from sales and installationto the less than impressive accounts department - one can only wonder what the service is like when the vehicle gets ****** as there is clearly no service standard or accountablility measure in the organisation.
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Replies (3)
Cartrack's replyOfficial
19 Mar 2026, 12:46Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply19 Mar 2026, 12:46
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
UC
Ursula C's updateReviewer Update
31 Mar 2026, 12:31You have fed me the same regurgitated response and I see that NOTHING has been done to rectify your accounting practices in spite of me sending you emails again on 28 March due to your INCORRECT billing - this is totally unacceptable and as clearly stated in my email, should you run an incorrect debit order in April as a result of your negligent accounting I will not only cancel the debit order instruction, but I will also have the transaction reversed and revert to manual monthly payments on receipt of accurate invoicing.
UC
Ursula C's update31 Mar 2026, 12:31
Reviewer Update
You have fed me the same regurgitated response and I see that NOTHING has been done to rectify your accounting practices in spite of me sending you emails again on 28 March due to your INCORRECT billing - this is totally unacceptable and as clearly stated in my email, should you run an incorrect debit order in April as a result of your negligent accounting I will not only cancel the debit order instruction, but I will also have the transaction reversed and revert to manual monthly payments on receipt of accurate invoicing.
UC
Ursula C's updateReviewer Update
01 Apr 2026, 08:28Today, in spite of MULTIPLE emails you have gone ahead and debited an amount off my account, that not only is unauthorised as the account is up to date, but also on the incorrect date. The debit order has been reversed and we are revoking any authority to debit the account going forward.
UC
Ursula C's update01 Apr 2026, 08:28
Reviewer Update
Today, in spite of MULTIPLE emails you have gone ahead and debited an amount off my account, that not only is unauthorised as the account is up to date, but also on the incorrect date. The debit order has been reversed and we are revoking any authority to debit the account going forward.