Accounting department a complete failure.

I have made 3 payments last month (unwillingly) on my account and despite sending cartrack the proof of payments more than 20 times to cartrack via their whatsapp platform and yet they STILL harrassed me with messages and calls stating that my account is outstanding.

Then I made a report on Hello Peter, then theu could suddenly find the payments and aggreed that they did receive 3 payments for my account for last month (2 manual payments via their own shortcut and 1 debit order) and that they will use the 3 payments as for September, October and November.

Now this month I am again being harrassed by cartrack. Now today I received an email from their accounts department stating that I made a short payment this month of R83.

Now my question is that if I made 3 FULL PAYMENTS on my account and I am supposed to be covered for September, October and November, then HOW AM I IN AREARS WITH R83?????

This is the WORST service that I have EVER received from any company. This really makes me think that I made a huge mistake by joining cartrack. Is this how the service is going to be for the entire 2 years of my contrackt?

I have also aksed per email to be downgraded from the more expwnsive package to the lower priced package and still waiting to hear from them or to have this done.

I am definately NOT advising people to go with cartrack. until they sort out their accointing system. I really expected more from them.