Account No: ***

Good evening,

I am extremely unhappy with the situation currently unfolding on my account.

My account has been debited three times, totaling R600.24, as follows:

31 December 2025: R427.90

31 December 2025: R24.34

5 January 2026: R148.24

This is completely unacceptable.

I was contacted three times today and informed that I was allegedly in arrears of R89.00. During those calls, I gave clear instruction for my account to be debited only for the agreed outstanding amount. At no point did I authorize a debit of R148.24, nor did I authorize multiple debits.

Yes, I understand that my premium has increased. That does not justify debiting my account without proper authorization or clear communication.

In addition, I need a clear explanation as to why I am expected to pay installation fees or product costs when I am already making a monthly contribution toward the product. If a product is sold as part of a monthly service, additional charges must be transparently explained upfront — which was not done.

This matter needs to be urgently investigated and rectified. I expect:

A full explanation for each debit

Immediate correction of any incorrect charges

Confirmation of the correct outstanding balance (if any)

Written clarification of your installation and product billing policy

Please treat this as a formal complaint. I expect feedback as a matter of urgency.

Regards,

Anton Strydom