RR
RIaan R
1 reviews | Active since Sept 2020
27 Sept 2025, 04:48
Account debited without my knowledge after explaining car dealership would pay
I recently purchased a new vehicle and had my tracker and camera transferred from the old vehicle to the new vehicle. After receiving a call from Catrack on a Sunday to ask when I wil pay for the installation cost.... I explained that the car dealership would cover the cost.
To my surprise I see a notification on my banking app that Cartrack had juat gone ahead and deducted the installation fee from my bank account without my approval.
Please reverse the debit order, as I am definitely going to take this further as I had mentioned the dealership was covering the cost and to just deduct the fee from my account after I had explained the situation on the Sunday call I received is really frustrating.
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Replies (1)Cartrack's replyOfficial
27 Sept 2025, 05:03Good day
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply27 Sept 2025, 05:03
Official
Good day
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
