ABSOLUTELY USELESS SERVICE
I had my tracker unit installed in October 2016 and have faithfully been paying my premiums every month. A while ago I noticed that when my car was not been driven for 3 days my car's battery is flat. I took the vehicle to a battery centre and they tested it and they said the only thing that they can think is the tracker units battery is going and therefore it is drawing power from the car batter. I have tried contacting Cartrack 4 TIMES! Left 2 messages on their website. Spoke to one of their customer care consultants who had called me to find out if I was happy with their service - I'm definitely not! Then on their site they have a button to escalate your problem to the CEO which of course doesn't work!. I've tried calling and you hang on for ages listening to constant drivel about their services and then all of a sudden you get "good bye" and the call is cut off! I want them to remove their **** from my car so I can find a tracker company that cares about their customers.
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
