AF
Anonymous F

1 reviews | Active since May 2020

05 Jan 2026, 11:51

Absolutely the worst service!

If i could i would rate them a absolute 0!!!!

Please be careful when signing up with them. I've been struggling since June of 2025 to have a issue resolved with my account. 6 months later and still no one can assist i logged a numerous amount of complaints and tickets and as of yet not one person can come to a conclusion. I've made hundreds of calls and emails and it seems that they don't even consider following up. If i call now I'm placed from the billing department to customer service and again back to billing every phone call consists of a minimum of 40 min speaking to one agent to another. This has absolutely turned into the worst and most unacceptable service any person can receive. I hope that no one else has to come across the same situation as this is truly a test of patience and hours of frustration. If i knew how the service was going to be i would've never signed up or recommended them to anyone CARTRACK CAN YOU EXPLAIN WHY IT'S TAKING SO LONG FOR A SIMPLE TICKET TO BE RESOLVED!!! I'm done with them. And just to add there is never a supervisor on duty to escalate the matter to I've tried and its always the same excuse that the supervisor is not "in" at the moment.

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Replies (1)
Cartrack
Cartrack's reply05 Jan 2026, 12:47
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team