Absolutely Terrible Service and Faulty Products - Cartrack is a Nightmare!

I’ve had nothing but problems with Cartrack over the past month, and their response has been beyond disappointing. I initially noticed issues with their app's "Carwatch" feature, which is supposed to activate only when the car’s ignition is off. Despite my car being turned off, the app insisted the ignition was on, making it impossible to activate Carwatch. An hour later, the app still showed the ignition as on—completely inaccurate and useless.

To make matters worse, the app consistently shows bizarre trip data. For example, after making a single continuous trip, the app breaks it up into random, nonsensical 35-second and 5-second trips. If that wasn't frustrating enough, there have been multiple occasions where the app shows my car moving at random speeds (15-16 km/h) while it’s parked at home with the ignition off.

I've contacted Cartrack customer support repeatedly over the last month, only to be told that there’s “nothing wrong” with the unit. They promised their technical department would look into it, but nothing has improved. I was even told to uninstall and reinstall the app, which made no difference whatsoever. Each time I call back, I get the same unhelpful response: "No issue."

To add insult to injury, when I asked to speak to a senior person, I was told that it wasn’t possible because they aren't allowed to speak to customers. They also refused to connect me with technical staff directly, claiming I’m not permitted to talk to them. This is beyond ridiculous!

This has been going on for a month now, and I can confidently say that Cartrack's service is abysmal, and their customer support is even worse. I would not recommend them to anyone. Avoid Cartrack at all costs!